Customer Support

Effective as off November 21, 2019

Payment

 

  • Payments have to be made before shipment takes place.

  • With custom made items a picture will first be sent for confirmation.

  • Once confirmed payment must be made within three working days. If item(s) are not paid within the three days, item may be set up for sale.

Guarantee & repairs

 

  • ByTasH fashion items have a six month guarantee and within these six months repairs will be done free of charge.

  • Once fashion item is repaired within the six month guarantee, item will be shipped free of charge. 

  • Any repairs that are needed after the six month guarantee will be charged for.

  • Costs for shipment of an item that needs to be repaired is for the customer.

Returns

 

  • Items may be returned within 14 days. Items must not have been worn.

  • Earrings may not be returned due to hygienic conditions.

  • Custom made items may not be returned after being confirmed.

  • Returns costs are for the customer.





Privacy Policy

 

  • At ByTasH we care about your privacy and handle all of your personal information, such as e-mail address and shipping addresses with care. none of your private or personal information will be given to third parties without your consent. We refer you to our privacy policy in our website footer. 

Shipping & Delivery

 

  • Items will be shipped after payment is made.

  • Shipment takes three to five workdays if item is in stock (for the Netherlands).

  • Delivery and shipment of custom made items will take place according to agreed terms between customer and ByTasH.

Orders can also

  • Colors may differ from picture. (We make an effort to make sure that the items are always true to color. However the actual color you see may defer depending your monitor’s display.)

Estimated shipment times.

  • The Netherlands: 3 to 5 workdays.

  • Europe: 3 to 15 workdays.

  • The Netherlands Antilles and Aruba: 7 to 30 workdays.

Shipment costs

  • Shipment costs in the Netherlands vary from €4,50 to €7,50. Depending on the size of the package and if it fits in a letterbox.

  • Shipment costs in the rest of Europe vary from €7,50 to €9,00.Depending on the size of the package and if it fits in a letterbox.

  • ByTasH does NOT ship to The Netherlands Antilles or Aruba due to the high shipping cost. Please contact me privately in case you really want an order shipped, to discuss other possibilities. 


Customs and import taxes.

  • Costumers are responsible for any customs and import taxes that may apply. By TasH is not responsible for delays due to customs.





Tracking Your Order

  • All orders will be provided with a tracking number sent by email.

  • When shipping your order, costumer will receive this tracking number by email.